Terms & Conditions

House of French is a business registered in British Columbia, Canada (“we”, “us”). When you create an account or buy a course package, you are contracting with House of French.

You confirm that you are at least 18 years old, or that a parent or guardian has agreed to these terms on your behalf, and that you have authority to bind any organisation you purchase for.

House of French is an online French-learning service: grammar courses organised by CEFR level (A1–B2), practice paths (oral, comprehension, vocabulary, expressions & idioms), and TEF Canada / TCF Canada exam practice. Each package is a one-time purchase with lifetime in-app access to the content in that package. There is no subscription and there are no recurring charges.

Your purchase grants you a personal, non-exclusive, non-transferable licence to use the service and its materials for your own learning. You may not resell, redistribute, download, print, scrape or systematically copy course materials. This licence does not restrict uses or rights that applicable law requires us to allow.

By creating an account, buying a package or continuing to use the service, you accept these terms. You are responsible for keeping your sign-in credentials confidential and for all activity under your account. The information you give us must be accurate and kept up to date.

You must not misuse the service. In particular, you must not:

• use the service for any unlawful purpose, or to create, share or request illegal content;
• attempt fraud, spam, or abuse of refunds or promotions;
• infringe our intellectual property or that of others;
• interfere with the security of the service, upload malware, probe or scrape the platform, or attempt to bypass access limits and content gating;
• use the service to generate deepfakes, hate speech, or content that impersonates a real person without consent; and
• attempt to jailbreak, circumvent or misuse the service’s AI features, or present AI output as the work of a human teacher.

You are responsible for the prompts and inputs you provide, for how you use any AI-assisted output, and for verifying anything important before you rely on it. We may remove or restrict content, refuse or filter AI outputs, and suspend accounts that breach these rules. Rights holders may report suspected infringement through our support channels; repeated infringement leads to termination.

Parts of the service use AI to adapt explanations and to give feedback on your practice. All automated feedback is practice feedback, labelled as such — it is never a score, a grade, or an official result of any exam. AI in this service never claims to be a human teacher. AI-generated suggestions may be incomplete or occasionally inaccurate, and they are not suitable as professional advice (legal, medical, financial, immigration or otherwise) without independent oversight. Practice materials for TEF Canada and TCF Canada are original to House of French, shaped like the official exams but not taken from them; we are not affiliated with, endorsed by, or connected to France Éducation international, Le français des affaires, or any examination provider. Exam formats and score conversions can change — always confirm them with official sources before your exam.

Any study schedule or calculator we make available is an educational planning aid only. Calculated hours show the study time your inputs allow; they are not a required minimum, an assessment of your ability, or a prediction of progress. Suggested routines are illustrative. Starting ability, consistency, instruction and practice affect learning outcomes.

A work-permit expiry date is not a study or exam deadline. Entering it does not verify your immigration status, preserve that status, extend a permit, apply for an exam or create a reminder service. Learning French or taking an exam does not itself extend a work permit or guarantee immigration eligibility. CEFR B2 does not automatically equal NCLC 7.

You should independently verify exam requirements with the examination provider and immigration rules, deadlines and eligibility with Immigration, Refugees and Citizenship Canada (IRCC). Seek individual immigration advice from an authorized Canadian immigration professional; House of French does not provide that advice or monitor your deadlines.

We own the service and everything in it: the software, the Clarity Method materials, lesson content, audio, videos, examples and branding. You keep ownership of content you upload (such as recordings of your own voice); you grant us a limited licence to host and process it solely to provide the service to you. If you believe your rights have been infringed, email us at houseofrench@gmail.com and we will investigate and, where appropriate, remove the material.

Online self-paced course checkout is conducted by our reseller Paddle.com, the Merchant of Record for those orders. Paddle handles payment-related inquiries and approved refunds; House of French handles learning and account support. Payment, billing, tax, cancellation and refund mechanics are governed by Paddle’s Buyer Terms. Prices are in Canadian dollars; applicable tax is added at checkout.

Book with Lana is a separate lesson-booking request, not an automatic course checkout or a confirmed appointment. Payment is arranged with Lana after the time is confirmed. Confirm the lesson package, payment and cancellation terms before paying; the self-paced course refund policy does not automatically apply to private lessons.

Course packages are one-time purchases with no recurring charges. Our refund terms are set out in our Refund Policy, which forms part of these terms.

We work hard to keep the service available and correct, but we do not guarantee that it will be uninterrupted, error-free, or that every learner will reach any particular level or exam outcome. We may modify or discontinue features; if a change materially reduces a package you have bought for life, we will make reasonable efforts to preserve its core value.

We may suspend or end your access if you materially breach these terms, do not pay amounts due, create a security or fraud risk, or repeatedly or seriously violate our policies. When access ends, your entitlement to purchased content ends and, subject to our Privacy Notice, your personal data is deleted or anonymised after a reasonable export window.

Mandatory rights come first. Nothing in these terms excludes or limits statutory consumer protections, privacy obligations, remedies, or liability that cannot lawfully be excluded or limited. In particular, rights under British Columbia’s Business Practices and Consumer Protection Act cannot be waived simply by accepting these terms. A purchase signature or checkbox is not a waiver of those rights.

Only to the extent permitted by applicable law, we exclude implied warranties of merchantability and fitness for a particular purpose; our total liability to you is limited to the fees you paid us in the twelve months before the claim; and we exclude indirect, consequential or special damages, including lost profits, lost data and lost goodwill. These limits do not apply to fraud or any liability, including for negligence, that applicable law does not allow us to exclude or limit.

To the extent permitted by law, the same exclusions cover indirect losses connected with reliance on study estimates, missed exam or immigration deadlines, employment decisions or third-party services. They do not excuse a breach of our own non-excludable duties or make us immune from legal claims.

To the extent permitted by law, you are responsible for third-party claims directly caused by your unlawful use, infringing uploads or material breach of these terms. You are not required to indemnify us for our own wrongdoing or failures to meet mandatory legal duties.

These terms are governed by the laws of British Columbia, Canada, and the courts of British Columbia have jurisdiction over disputes, subject to any mandatory right you have to bring a claim elsewhere or use a statutory complaint process. You may not assign your rights under these terms without our consent; we may assign them in connection with a merger or acquisition. If an event beyond our reasonable control (force majeure) prevents us from performing, our obligations are suspended while it lasts. If any provision of these terms is unenforceable, the rest remains in force. We may update these terms; material changes will be communicated before taking effect where required by law. Changes do not retroactively remove accrued rights or override mandatory consent requirements.

For course, account or legal enquiries, email houseofrench@gmail.com. You may also use applicable consumer, privacy, payment-dispute and court processes; contacting us first is not a condition of exercising a statutory right.