Privacy Notice

• Account data: your name (or chosen display name), email address and sign-in credentials.
• Learning data: lesson progress, answers, saved notes in your French Patterns notebook, practice attempts, pronunciation recordings you choose to make, and achievement activity.
• Purchase data: the packages you buy and the entitlements they unlock. Card details are collected and stored by Paddle, our Merchant of Record — we never see or store your full card number.
• Support data: messages you send us.
• Usage and device data: basic telemetry such as pages viewed, error reports, IP address and device identifiers, used to keep the service secure and improving.

• To create your account and provide the courses you buy.
• To save your progress and personalise practice feedback.
• To process orders, entitlements, referrals and refunds.
• To keep the service secure, prevent fraud and enforce account-access rules.
• To understand usage and improve the service.
• To send receipts and important account notices; marketing requires the consent applicable law requires, and you can withdraw marketing consent.
• To comply with accounting, tax and other legal obligations.

We collect, use and disclose personal information for identified, reasonable purposes with consent where required, or as otherwise permitted by applicable privacy law. Accepting the Terms does not waive privacy rights or provide blanket consent for unrelated uses.

• Service providers (subprocessors): hosting, authentication, database, email and analytics providers that help us run the service under contract.
• Paddle.com: as the Merchant of Record for self-paced course sales, Paddle handles one-time payments, tax compliance, invoicing and refunds. Relevant purchase, acceptance and activity records may be shared to respond to a payment dispute.
• AI providers: text, answers or audio you submit to AI-assisted features may be sent to providers to generate audio, transcriptions or practice feedback. Do not submit passport details, permit documents, financial information or other sensitive information that is unnecessary for language practice.
• Professional advisers: legal and accounting professionals, where needed.
• Authorities: where required or permitted by law.

We do not sell your personal data.

We are based in Canada. Service providers may process information outside Canada, where foreign laws may allow access by courts or authorities. Contact us for information about providers and processing locations. Transfers must comply with applicable privacy law; this notice is not a waiver of any required transfer safeguards.

We retain account and learning data as needed to provide the service and respond to legitimate support requests. Purchase and dispute records may need to be retained for accounting, tax, fraud-prevention or legal obligations. To request closure or deletion, email us; we will explain any records we must retain. Deleting an item from your account does not necessarily erase backup copies immediately. We do not promise immediate or automatic deletion of all records when access ends.

Your rights depend on applicable law and may include access, correction, withdrawal of consent and requests for deletion, subject to lawful exceptions. Email houseofrench@gmail.com to make a request or raise a privacy concern. We may need to verify your identity and will respond within the period required by applicable law. Withdrawing consent needed to provide a feature may mean we cannot continue that feature.

You may complain to the Office of the Information and Privacy Commissioner for British Columbia, or another regulator with jurisdiction. A limitation of liability in our Terms does not remove privacy obligations or statutory complaint rights.

We use appropriate technical and organisational measures to protect your data, including encryption in transit and account access controls. No system is perfectly secure, and we cannot guarantee that unauthorized access will never occur. This does not excuse us from required safeguards, breach response or notifications under applicable law.

We use a small number of cookies and similar storage: essential cookies that keep you signed in and remember your session, and basic analytics storage that helps us understand usage. We do not use advertising cookies. You can clear or block storage in your browser settings; blocking essential storage may prevent sign-in from working.

The service is intended for learners aged 13 and over. Learners under 18 need a parent or guardian’s agreement to these terms. If you believe a child under 13 has created an account, email houseofrench@gmail.com and we will remove it.