Refund Policy

14-day money-back guarantee

If House of French isn’t right for you, tell us within 14 days of your purchase and we’ll make it right — no hard feelings.

• Fewer than 5 lessons opened: a full cash refund to your original payment method. No questions asked.
• 5 or more lessons opened within 14 days: under our voluntary guarantee, course credit rather than a cash refund, unless applicable law or Paddle’s buyer protections require otherwise. You receive course credit added to your account, to use toward any House of French package. Course credit never expires.

This fair-use cap exists so that the guarantee protects genuine decisions, not people who finish a course and then ask for their money back. We count lessons opened, not lessons completed — opening a lesson is enough for it to count, so the cap is easy to stay under if you’re simply trying the course out.

Access after a refund or dispute

When a cash refund is approved, or a charge is disputed with your card provider, access to that package ends immediately. Our records include purchase acceptance, lessons opened and sign-ins; relevant records may be shared with Paddle to respond to a dispute. These records are evidence, not a waiver of consumer rights or proof that a claim is invalid. You may contact us for help, but you do not need our permission to exercise payment-dispute or statutory rights.

How to request a refund

1. Request it from Paddle directly at paddle.net, using the email address on your order.
2. Or email us at houseofrench@gmail.com and we will start the request for you with Paddle.
3. Paddle processes approved cash refunds to the original payment method. Course credit is added to your account once the request is confirmed.

Good to know

• The 14-day window starts on the date of your order, as shown on your Paddle receipt.
• Each package you buy has its own 14-day window, counted from that package’s purchase date.
• After 14 days, our voluntary guarantee ends; any refund, cancellation or remedy required by law or Paddle’s buyer protections remains available.
• Private lessons booked with Lana have separately confirmed payment and cancellation terms. Confirm those terms before paying; this self-paced course guarantee does not automatically cover them.
• Course credit can be combined with other credit but is not exchangeable for cash.
• Refunds remove access to the refunded package’s content from your account.
• Beyond these terms, Paddle’s buyer protections may also apply — see Paddle’s Buyer Terms.